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IBM Control Desk 7.6.0.2 Fundamentals

课程编号 Course Code	TOD47G	课程级别 Skill Level	初级	课程分类 Curricula	Cloud & Smarter Infrastructure	面授课程编号 Face2Face Course Code
授课语言 Language	英文	上机实验 Hands-on Labs	有	价格 (元) Price	￥ 3000	时长 Duration	2D

课程描述/Course Description：: This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment by using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
授课对象/Target Audience：: This course is suitable for all roles, including installers, administrators and service-desk agents.
预备技能/Prerequisites：: Before taking the course you should have the following skill: Basic browser skills
课程目标/Skills Taught：: After you complete this course you can Describe the features of IBM Control Desk 7.6.0.2 Explain the architecture List the primary installation scenarios Perform the initial configuration Explain the processes managed by IBM Control Desk
主要课题/Course Outline：: Overview Implementation Basic configuration Service Request Management IT Asset Management Configuration, Change, and Release Management

IBM课程体系/IBM Curricula